Refund policy

Last updated: 29 July 2026

At 29Twentynine (2929), we take pride in delivering quality. If something isn't right, we're here to make it right - efficiently and fairly.

Changed Your Mind?

You have the right to cancel your order for any reason within 14 days of receiving it. Just contact us at info@29twentynineclothing.com or contact us here with your order number within that window - then you have a further 14 days to send the items back.

To qualify for a full refund, items should be:

Unworn and unwashed, tried on only as you would in a fitting room.
In their original condition, with tags and packaging included.

If an item is returned worn, washed, or damaged beyond what's needed to try it on, we may deduct an amount reflecting the reduction in its value.

Sale and discounted items can be returned on exactly the same terms as full-price items.

Refunds

Refunds are issued within 14 days of the day we receive your return (or the day you provide proof of postage, if earlier).
Funds go back to your original payment method; your bank may take a few additional days to show it.
If you cancel your whole order, we'll also refund the standard delivery cost you paid. If you chose an upgraded delivery option, we refund up to the cost of standard delivery.
Return shipping for change-of-mind returns is at your cost. We strongly recommend a tracked service -& the parcel is your responsibility until it reaches us.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or isn't what you ordered, your rights go further and none of the conditions above apply:

Contact us at 29twentynineclothing.com or contact us here with your order number and a photo of the issue.
Within 30 days of delivery, you're entitled to a full refund, or a replacement if you'd prefer.
After 30 days and up to 6 months, you're entitled to a replacement, and a refund if we can't provide one.
We cover the return shipping cost for faulty or incorrect items - we'll provide a prepaid label or reimburse your postage.

Exchanges

Because every 2929 piece is made to order, we don't offer direct exchanges. If you'd like a different size or colour, simply return your item for a refund under the policy above and place a new order - this is the fastest way to get the right piece to you, as your new order goes straight into production rather than waiting for your return to arrive back.

How to Return

Email 29twentynineclothing.com or contact us here with your order number and the reason for return.
We'll confirm your return and send you the return address and instructions. Please don't send returns without contacting us first - unregistered returns can't be tracked to your order and may delay your refund.
Pack the items securely, post them, and keep your proof of postage.