Shipping policy

Last updated: 29 July 2026

At 29Twentynine (2929), every order is handled with care and precision - because quality doesn't stop at the product.

Processing Time

Orders are processed within 1 – 3 working days.
During high-demand periods, processing may take slightly longer.

Delivery Times

We ship to various locations worldwide. Estimated delivery times after production:

Destination	Estimated Delivery	Cost
United Kingdom & Europe	10 - 21 working days	Calculated at checkout
United States	5 - 7 working days	Calculated at checkout
Canada	7- 14 working days	Calculated at checkout
Australia & New Zealand	12 - 25 working days	Calculated at checkout
Rest of world*	10 - 25 working days	Calculated at checkout

Delivery estimates run from dispatch, not from the date of order.

*There are countries that are subject to shipping restrictions - if we're unable to deliver to your address, you'll be notified at checkout.

Customs & import charges: International orders may be subject to import duties, taxes, or handling fees levied by your destination country. These are determined by local customs authorities and are the customer's responsibility unless stated otherwise at checkout.

All timeframes are estimates. For UK customers, in line with UK consumer law, your order will be delivered no later than 30 days from purchase unless a longer timeframe is agreed with you at checkout. We will also endeavor to inform you if it will take longer.

Order Tracking

Every order is fully trackable. Once dispatched, you'll receive a confirmation email with your tracking number and a link to follow your parcel's journey - so you can see where your order is and when it's expected to arrive, right up to your door.

Delays, Lost & Damaged Orders

Occasionally, factors outside our control - carrier disruption, customs processing, extreme weather, or peak-season volumes - can affect delivery times. When this happens, your tracking link will show your parcel's latest status and updated expected arrival, so you're never left guessing.

If your order hasn't arrived within 5 working days of the upper end of your destination's estimated delivery window, contact us at info@29twentynineclothing.com with your order number and we'll investigate with the carrier. If your order is confirmed lost or arrives damaged, we'll send a replacement or issue a full refund - the choice is yours. We remain responsible for your order until it's delivered to you.

Failed Deliveries & Incorrect Addresses

Please take extra care when entering your shipping details at checkout. It is your responsibility to ensure your address is complete and correct, and we can't amend an address once an order has been dispatched.

If tracking confirms your order was delivered to the address you provided at checkout, the order is considered fulfilled - where that address was entered incorrectly, we're unable to offer a refund or replacement, as the error and the delivery outcome are outside our control.

If a parcel is returned to the carrier undelivered - because of an incomplete or incorrect address, or unsuccessful delivery attempts - we'll contact you to arrange redelivery; a redelivery charge may apply.

For international orders, we may contact you to confirm your phone number before dispatch, as carriers require it for delivery; please respond promptly to avoid your order being held.

Your Agreement

By placing an order with 2929, you confirm that you've read and accepted this Shipping Policy, including the production and delivery timeframes set out above.